Unmasking Alert Fatigue: Do Language Model Classifiers Provide a Cure or a Cover-Up?
In the realm of on-call engineering and IT operations, the battle against alert fatigue is a constant struggle. A recent debate has emerged surrounding the use of Language Model Classifiers (LLMs) to classify alerts as noisy, with some questioning whether this approach is merely a band-aid solution that exacerbates underlying cultural and operational issues.
The crux of the argument lies in whether relying on LLMs to determine noisy alerts addresses the root causes of the problem. Critics argue that instead of pinpointing and addressing the real issues causing alerts to be triggered unnecessarily, using LLMs to classify alerts as noisy simply masks the symptoms without curing the disease.